Help

Shopping

How to Shop Online

Find your products.Use our site navigation, search tool, product finder, product comparison or Beauty Consultation. For product information, how-to apply videos, did you know? and other related links, click on any product name to get to a specific product detail page.
Read more

Tracking Your Order

You will receive an order confirmation email from Clarins, once your order is received. If you do not receive this email within 24 hours please contact our customer service center for assistance at 1800 861 888 or email us at CustomerCare.AU@clarins.com.
Read more

Payments Options

Clarins.com.au accepts these Credit / Debit cards: Visa, MasterCard, American Express
Read more

Clarins Beauty Consultation

The Clarins Beauty Consultation will guide you through our product range and help you create your own personalised skin care program. You’ll be asked a few questions about your skin, your concerns, your preferences and what types of products you are looking for. Once complete you will have a list of the best products to create a personalised beauty regimen or recommended products for a special occasion or event.
Read more

Delivery

Information About Delivery

Your order will be prepared at the logistics center located in the outer suburbs of Sydney. Your order should reach you within 1 to 7 business days, depending on the delivery location. Please allow for extended order processing times during peak periods.
Read more

Delivery Options

Currently, Clarins.com.au offers a standard delivery option. Depending on your delivery location, please allow 1 - 7 days for delivery.
Read more

Returns

Information About Returns

At Clarins, we always want you to have the best possible experience when you shop online at Clarins.com.au. We accept returns for unused items purchased on the website at clarins.com.au. We are unable to accept an item that has been opened, unless the product is damaged or defective. In case of a damaged, defective, or incorrect item, please contact our customer service center at 1800 861 888.
Read more

How to Return Your Order

1. Please contact Customer Care to explain the reason for the return and confirm the item number and quantity of the return product.
2. Customer Care will send you the return form that includes the return address and a Return Merchandise Authorisation (RMA) number to ensure a fast return process.
3. Carefully pack your return with this packing list and the Customer Care Return Form, in the original package to prevent damage during transit and ensure the timely processing of your refund.
4. Indicate the RMA number on the box, and send the box back to us via a carrier of your choice to the appointed return address which will be provided by our customer service. For security and peace of mind, we strongly recommend that you use registered post as we are not liable for lost return parcels.
Read more

My Account and Profile

How to Register

Register at My Account to get access to the following benefits:
• Exclusive Offers, Access to Private Sale Events, the Latest Products and Promotions.
• Ease of use: save your personal information; access your orders, save your beauty profile, recently viewed products and review your order history. This can help you speed through the re-order process.
Read more

How to Update Your Clarins Profile

To update your account information click on My Account and sign in, at the top of every Clarins.com web page. You can change or update your login, password, delivery addresses and billing information.
If you have forgotten your password, you can request a new one from the Sign In section of the site by clicking on the “forgotten password” link, entering your email address and confirming your request. Your new password will be emailed to you.
Read more

How to Create a Wish List

Creating your own Wish List is easy. To add any product(s) to your Wish List simply click the "Add to Wish List" icon in the product page. You will be brought to your Wish List where the item will be added. You can choose to share the list with family and friends via email or you can choose to keep it private in your account.

Read more

More Questions?

Did not find your question?

To speak to our customer service
representative, give us a call at 1800 861 888

9 AM to 5 PM AEST Monday to Friday
(Excluding holidays)

or

Alternatively, you may also
email us at CustomerCare.AU@Clarins.com