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Shopping | Tracking Your Order

You will receive a confirmation email from Clarins, once your order is received. If you do not receive this email within 24 hours please contact our customer service center for assistance at 1800 861 888 or via email

You will receive another e-mail containing tracking information, once your order is delivered. If you have a Clarins account, you can track the status of your order by clicking on “Orders” within the My Account section. On average, your order should take between 1 and 7 business days to arrive. 

Did not find your question?

To speak to our customer service
representative, give us a call at 1800 861 888

9 AM to 5 PM AEST Monday to Friday
(Excluding holidays)

or

Alternatively, you may also
email us at CustomerCare.AU@Clarins.com