Club Clarins Loyalty Program

Simply create a Clarins account online or at the Clarins QVB Boutique. If you already have a Clarins.com.au account, you have automatically been transferred to Club Clarins. Any points or vouchers you have previously earned and accumulated will be available in your new Club Clarins account.

As a bonus (for both newcomers and existing Clarins customers), you will receive 30 points loaded into your account as a welcome treat!

Visit the sections under 'My Club Clarins' to view your tier status, benefits, and points recap. This is also where you choose rewards. To terminate your membership and delete your Clarins account with us, email CustomerCare@au.clarins.com to request. This request may take up to 10 working days to process.

To view the detailed program terms & conditions, click here.

Club Clarins is a loyalty program that rewards you for purchasing Clarins products and engaging with the brand. As a member, you can earn points by shopping on Clarins.com.au, in Clarins Boutiques, or by participating in select brand activities. Points can be redeemed for full-size and travel-size products, online loyalty vouchers, and exclusive member-only offers.

Club Clarins is a points-based loyalty program. Members earn points by shopping on Clarins.com.au or in the Clarins Boutique, and participating in select brand activities. The more points you earn, the higher your tier and the more benefits you enjoy—including an even more exciting selection of full-size product rewards! Explore the rewards boutique.

TIER 1: RED 0-299 points

TIER 2: SILVER 300-699 points

TIER 3: GOLD 700+ points

- Red Tier: Lifetime membership

- Silver/Gold Tiers: Valid for 12 months, expiring at the end of the month

As a Silver or Gold Tier member, your membership is valid for 12 months from the date you qualify. During this period, you can enjoy all associated benefits. At the end of the 12 months, your tier status will be reviewed based on the points you earned:

You may re-qualify for your current tier

Upgrade to a higher tier if you’ve earned enough points

Downgrade to a lower tier if your points are below the required threshold

You can also upgrade earlier if you accumulate enough points within any rolling 12-month period. Please note that tiers and points expire on different dates depending on when they were earned.

Example: Joan has been a Silver member since November 1, 2024. By November 30, 2025, she earns 300 points, which lets her re-qualify for Silver starting December 1, 2025, for another 12 months. If she had earned fewer than 300 points, she would be downgraded to Red. If she had earned 700 points or more, she would be upgraded to Gold.

Earning points is easy! There’s lots of opportunities to earn points (with some surprise bonus points events throughout the year):

$1 spent =1 point (at Clarins.com.au or in the Clarins Boutique)

Sign up to Club Clarins = 30 bonus points

Share your birth date with us = 5 bonus points. During the month of your birthday for RED members, receive a 10% discount on your online purchase and a special gift + 15% discount for SILVER & GOLD members. Valid one-time only

As a new member, receive 50 bonus points when you return for a second purchase on Clarins.com.au or in the Clarins Boutique

Your purchases and activities on Clarins.com.au or in the Clarins Boutique are automatically credited to your account. Once you earn 200 points, treat yourself to your first reward!

Points earned from your purchases on Clarins.com.au are automatically credited to your account 7 days after the purchase date. If you don’t see your points credited, please Contact us.

Points earned from your purchases in the Clarins Boutique are automatically credited immediately. To check your points balance, simply log in or create an account on Clarins.com.au using the same email address you used to sign up in the boutique.

Login to your Club Clarins account to view your available points, pending points and points history under My Points Recap. 

Your points are valid for 12 months from the date they are earned, and will now expire at the end of the same calendar month the following year.

For example, if you earn points in July 2025, they will expire on 31 July 2026. So be sure to use them before they disappear!

Please note: If you terminate your membership, all your points and tier benefits will expire immediately

Go to 'Choose my rewards' in My Account. Once you've selected your reward, add it to your bag and checkout. Please note that for RED and SILVER members, you must redeem your Club Clarins product reward with a purchase, where delivery will be free for orders over $65. GOLD members receive free standard shipping on all orders, inclusive of Rewards only orders. You can redeem up to 12,000 points per calendar year (January - December).

Loyalty Vouchers are available in denominations of $25, $50, and $100, and can be redeemed using your Club Clarins points for Clarins.com.au orders only. To use a voucher, select it in the Reward Boutique and it will then appear at checkout for you to apply to your order. The voucher must be selected for the discount to be applied.

Once you've redeemed your points for a Loyalty Voucher, you have three months to apply it towards any purchase exclusively on Clarins.com.au. During checkout, select the Loyalty Voucher you wish to apply to your order. You can also check My Account to view all available Loyalty Vouchers. Please note that you may only apply one Loyalty Voucher per order. Each code is for one-time use only, so be sure to take full advantage of the voucher's value, as any remaining balance will be forfeited.

Only one Loyalty Voucher may be used per transaction, and all vouchers expire three months from the date of issue.

Your Loyalty vouchers expire 3 months after you redeem them in the rewards boutique. To check your expiration dates, go to My Account.

Unfortunately, the Club Clarins rewards are non-returnable and non-exchangeable. Of course, if there is an issue with your product reward, let us know and we will help you.

To track the shipment of your product rewards, go to 'Order History' in My Account.

Points accumulated can be redeemed on Clarins.com.au and in the Clarins Boutique. Rewards may vary between these channels, and each tier is limited in quantity, available on a first-come, first-served basis. Please note that rewards are subject to change once they have been fully redeemed.