Book your free skincare, make-up
& gifting consultations

Speak with one of our Beauty Coaches for 1:1 personalised virtual skincare, make-up and gifting consultations to answer all of your beauty questions. There is no limit to how many virtual consultations you can book!

Our virtual Beauty Coaches are available to talk all things beauty, skincare, and makeup via live chat, an audio-only call or the full video experience - the choice is yours!

Feel free to start now by clicking on the Expert Advice tab to the bottom right, on any page across the website. Or if you would like to learn more about our services, you can jump to the online consultation section on this page.

Our virtual consultations are available from 9am – 5pm weekdays.

Our virtual consultation services

Select and book a free 30 min online consultation to receive product advice as well as recommendations on how to put together a personalised routine.

Precious Face Revitalising Ritual

Precious Face Revitalising Ritual

Let our Beauty Coach Experts reveal the secret to ageless radiance. In this luxury Precious skincare consultation, you’ll learn how the Cryo-power of the rare moonlight flower provides unrivalled anti-ageing and youth-renewing benefits.

Personalised Consultation

Personalised Beauty Consultation

Just for you... Our Beauty Coaches offer personalised advice to combat issues surrounding dark spots and hyperpigmentation, skin that is oily, combination, breakout-prone, to sensitive and dry skin. Regardless of your unique skin type, our carefully curated selection of skincare and beauty products will leave your skin looking and feeling its absolute best.

Your Perfect Skincare Routine

Your Perfect Skincare Routine

In this online skincare consultation you’ll discover the perfect Clarins routine to nurture and enhance your skin. Our expert Beauty Coaches will share with you how to combine our powerful plant extracts, and application techniques ​to target your skin concerns - at any age.

Clarins Gifting Service

Clarins Gifting Service

Discover the gift of Clarins with expert guidance. Our Beauty Coaches can guide you on products, gift sets and gift cards to help you make the perfect choice. There is something for everyone.

Play with Colour

Play with Colour

In this online make-up consultation, you’ll explore the Clarins face, eye, and lip range with our expert Beauty Coaches. Create a flawless complexion, plus a natural, daytime or evening look with our expert advice and application hints and tips. Bring out your natural beauty with Clarins Make-Up.

What happens at an online skin consultation?

After booking your appointment, you’ll have a one-to-one with one of our Beauty Coaches who specialise in all things beauty and skincare. Together in 30 mins, we’ll figure out your skin type, identify any skin conditions you might have, and learn what you need to do to achieve your desired results.

If it’s makeup, the same applies except we’ll walkthrough products that are a perfect fit for your skin, routine, and desired look and also how to apply them to get the best results.

Whether you want to achieve a clearer complexion or more guidance for makeup, our Beauty Coaches will help you feel confident and knowledgeable when using our products.

Virtual Boutique Room

How your online skin consultation works

  1. Browse the range of services we offer via our services menu.
  2. Use the online booking form to enter your details and pick a time slot that is best for you.
  3. You’ll receive an email confirming your consultation and a link to join on the date you have chosen.
  4. Click the link in your email to join your one-to-one online consultation. Enjoy!

Meet our Beauty Consultant

Our Clarins Beauty Coaches both in-store and online are excited to learn about your skincare needs and help you create a customised skincare routine.



I am a passionate skincare lover! Having worked with Clarins for over 6 years now I love to share all my knowledge and tricks of the trade. Whether you are wanting to create a quick daily routine or advice on new trends in make up, I’m here to help! My favourite product is our Double Serum – I can’t recommend it to my clients enough! Our Double Serum acts on the appearance of major signs of skin-aging, and I love that it leaves the skin more radiant, firmer and that fine lines are smoothed.

5 star Reviews


Extremely impressed this was a live person who could demonstrate real products, not virtual assistant. I’m now clear exactly which product I’m going to purchase!


It was lovely speaking to someone who could explain what I wanted to know. What a great idea to have virtual appointments.


Lovely experience, a great way to keep up with product new and old and nice pamper experience to have some one on one attention and information given was useful and in depth. Thank you!


It was brilliant to get a fast response and save me hours of time searching on the internet. Many thanks.


It was lovely to be able to speak to a consultant today. My consultant was extremely friendly, helpful, patient and professional. Every query I had was answered at length. I have only been a Clarins customer for a few months but I’m a huge fan of the products and consultant both in store and online are well trained, helpful and patient. I will be recommending online consultation to my friends and family. Thank you!

Not in the mood to talk?

We have a list of application methods and tutorials to watch at your own pace and a Beauty Consultation tool to help you find a personalised skincare ritual crafted especially for your skincare needs and skin type.

Frequently asked questions

Do I need to wear makeup to my beauty or skincare consultation?
It’s completely your choice! If you already have some Clarins products that you want to ask further questions about and want us to demonstrate these on our 1-2-1 chat, it may be easier to attend with no makeup so we can walk you through it.
Am I able to choose my beauty coach ahead of my skincare or beauty service?
We will always try our best to accommodate your choice of beauty coach. However, online consultations are subject to their availability, so we are unable to guarantee that this will be the case when booking your appointment.
Do I need to make notes?
We wouldn’t want you to be keeping up writing notes on your appointment! We do however, want it to be an informal chat where we can guide and give you pointers in beauty and make-up as well as solve your skincare concerns.

After your appointment, you will receive a virtual shopping list with recommendations for all the products mentioned. As well as any tips discussed on our 1-2-1 call.
How long are virtual consultations?
All of our online consultations last for up to 30 minutes.
Should I bring my makeup bag to my appointment?
Sure! We would love to see what products you’re already using and advise what others would be a good fit too.
Can I gift the service to someone else? And can a beauty coach help me shop for someone else?
Of course! We are more than happy to do both if you would like us to.
Do I really not need to pay for anything?
Precisely! All of our beauty and skin consultations are complimentary. Book now to enjoy your free skin consultation and free make-up consultation.