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(a) Exchange:
When exchanging damaged or faulty products or incorrect deliveries, we will dispatch replacement items to you free of charge provided once we have received the return products in your order in the condition in which you received them.
(b) Refund:
When returning damaged, faulty or incorrect orders we will refund (to the original credit or debit card account used to make the online purchase):
a) the full purchase price;
b) the delivery charges incurred in delivering the products to you; and
c) the delivery costs to return the products to us;
provided you first return the products in your order to us in the condition in which you received them. If you fail to return products to us we may charge you for the products or the cost incurred in collecting them from you.
To obtain a refund or exchange of the products to us, please return products within fourteen (14) business days as of the delivery date.
To speak to our customer service representative, give us a call at 1800 861 888
or
Alternatively, you may also email us at CustomerCare@au.clarins.com